The Virtual IT Director can help you and your organisation with many areas of IT that often fall outside the scope of your IT break / fix support contract. I’ve noted down some of these below and you’ll be pleased to know I stopped myself at 100!
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- Increase overall Cyber Security
- Reduce IT overheads
- Reduce upcoming capital expenditure
- PCI Compliance questionnaire completion
- Creation of an IT strategy for growth, acquisitions, mergers and restructuring
- Creation of a backup strategy
- Business continuity planning assistance
- IT Support contract renewal – examine current offering, explore marketplace
- Cyber Essentials assistance and guidance
- Cyber Insurance overview and advice
- Anti-virus renewal guidance – examine current offering, explore marketplace
- Wi-Fi solutions – examine business requirements, explore marketplace, make recommendations
- Full independent IT assessment with accompanying report
- Microsoft licensing audit
- Microsoft licensing design
- Help your business explore the cloud / hosted / on-premise marketplace
- Bespoke programming advice and contacts
- R&D Tax Credits advice and contacts
- End user IT admin training
- End user Microsoft 365 training
- IT Manager / IT Support training
- Server ‘First Aid’ training
- VoIP (Voice over IP) from an IT perspective and help with Digital Switchover 2025
- The Human Firewall – what, why, how and when
- Moving to a 24/7 operation IT strategy and considerations
- What out of hours IT support options are out there and their respective pros and cons
- Structured cabling – what can be done, what can’t be done, who to call, pitfalls to watch our for, how to reduce costs
- Data archiving / housekeeping – help with how and why this should be done in every organisation
- Data Loss Prevention (DLP)
- GDPR from an IT perspective
- Website hosting and design advice
- Microsoft SQL solution design, specification, troubleshooting
- Technical architect services
- Single sign on (SSO) guidance and exploration of marketplace
- Stubborn problem resolution – help with those problems that will simply not go away
- Remote access strategy assistance
- Comms room / Server room assessment and recommendations
- Relocation services
- An IT presence at your special events
- A technical presence with an interview panel
- Project management
- Network switch design
- Router and firewall – examine current solution, explore marketplace for other solutions
- On-premise server design
- Protecting vulnerable / unsupported applications
- Penetration testing and vulnerability scanning guidance
- Troubleshooting infrastructure and application performance issues
- Cybercrime response strategy planning
- Emergency data recovery guidance
- Mobile Device Management (MDM) strategy
- Anti-spam e-mail scanning
- Advanced Threat Detection product guidance
- Dark web password scanning – make aware, discuss, explore marketplace
- Full Disk Encryption planning
- Other encryption services
- Ransomware prevention
- Password recovery assistance
- Guidance on multi-factor authentication (MFA) integration and seamless integration
- How and why to monitor your network 24/7/365
- Daily task automation guidance
- A second opinion / a critical friend
- Internet connectivity design
- WAN / Site-to-site connectivity design
- How to work with your IT support provider to get the most out of them
- High-level advice on CRM, Financials, Payroll, ERP and MRP systems and implementation
- High level advice and guidance on e-commerce solutions
- Microsoft Excel solutions
- How to get the most out of Microsoft 365
- Printer strategies and options
- Automated Patch Management guidance
- Advice on hardware and infrastructure for virtual meetings
- Consultancy on rolling out IT infrastructure to global offices
- Temporary holiday and sickness cover for your IT support team
- Apple products for business – what and why
- Physical security of IT guidance
- Options for hardware disposal
- Registered Charity – software benefits available to you
- Benefits of Microsoft pre-owned Software
- Benefits of pre-owned server hardware
- Remote Desktop topology design and license planning
- Sharing knowledge of FOC resources available to your business
- Ruggedised device advice
- High availability / fault tolerant systems advice and considerations
- How to improve your return on investment (ROI)
- Digital transformation – how to get ahead
- CCTV and Time and Attendance – high level advice
- Specific Microsoft 365 and Google Workspace security
- Specific performance troubleshooting with Pegasus Opera
- Specific performance troubleshooting with Intact iQ
- IT Accessibility device options
- Document management and integration with financials
- IoT (Internet of Things) and BYoD strategies
- Enterprise level storage options, considerations and strategies
- How to provide an office-less and server-less environment
- Which Microsoft 365 SKU is best for you?
- Guest networks / VLANs / Guest Wi-Fi
- Active Directory design and troubleshooting
- Awareness of Microsoft resources available to you
- Quote comparison service between providers
- Domain name management